FAQ - Ningbo Mac Lighting Electrical Co.,Ltd

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FAQ

FAQ:

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A: Sample needs 5-7 days, mass production time needs 30-45 days for large order quantity.

Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-7 days to arrive depends on the country delivered to. In rare cases, the strict custom clearances will make the delivery time a bit. And airline and sea shipping also optional.

Q5. Terms-Warranty

1. We promise that we check the goods before delivery.

2. If the goods is due to our fault, we promise to change for you , but the freight is paid a half each.

Q6. Is it OK to print my logo on the led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7. Do you offer a guarantee for the products?
A: Yes, we offer 1 year warranty on our products.

Q8. How to deal with the faulty?
A: Firstly, Our products are produced in the strict quality control system and the defective ratewill be less than 2%.

Secondly, during the guarantee period, we will send new lights with a new order for a small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.

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